We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at infokadine@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at infokadine@gmail.com.

Exceptions / non-returnable items

You can return ALL ITEMS from your order, however, see below for ANY EXCEPTIONS to this rule:

• Earrings can't be returned for hygiene issues
• Custom products (such as special orders or personalized items)

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

All Exchanges on uncustomized products will be accepted within 45 days after you have recieved your order. 

All items in your initial order can be exchanged once. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We want to make sure that you are completely satisfied with your purchase. If there is any reason you are unhappy with your purchase, we will accept returns for refunds within 30 days after recieving your order. 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. No refunds after 30 days.
If more than 15 business days have passed since we’ve approved your return, please contact us at infokadine@gmail.com.